Some customers saw errors while using Property platform API during this period. Service has since been restored.

Customers could not reach Business Tool during this period. Service has since been restored.

The dashboard took longer than the other services to come back online after the scheduled infrastructure change. It was restored at 00:47 UTC. No customer data was affected.

From 1:00 AM to 3:00 AM Cairo time on August 14, Sakneen will transition to a multi-cloud infrastructure model to reduce the likelihood of future outages caused by a single point of failure. During this maintenance window, all Sakneen services may be temporarily unavailable or experience degraded performance.

1. Monitoring13 Aug 2026, 22:00 UTC

   Progress update — 2:00 AM Cairo The MongoDB Atlas multi-region transition is still in progress while the remaining servers complete synchronization and health checks. We have extended the maintenance window by one hour, until 3:00 AM Cairo time. We will confirm when the transition is complete and all services are fully operational.

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Some customers saw errors while using Property platform API during this period. Service has since been restored.

Customers could not reach Business Tool during this period. Service has since been restored.

Customers could not reach Sales Tool during this period. Service has since been restored.

Sakneen was unavailable for approximately 90 minutes after the primary database in the AWS UAE region became unavailable. Service was restored on another cloud server, followed by provider resynchronization and a review of the restored data.